Zales Jewelers - Firewheel Town Center Garland TX

Located at 325 Cedar Sage Dr., Suite H-1, Garland, TX 75040, Zales Jewelers is a renowned destination for fine jewelry, particularly known for its engagement ring creation services. This jeweler operates in Dallas County and offers a comprehensive range of services, including custom engagement rings, jewelry repair, cleaning, and inspection, making it a versatile choice for customers seeking quality craftsmanship and expert assistance.

Customer sentiment regarding Zales Jewelers has been mixed, with a total of 172 reviews reflecting various experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 54%
- Neutral: 20%
- Negative: 26%

Positive feedback highlights helpful and knowledgeable staff members, particularly praising the attentive service received during the engagement ring selection process. Healthier engagement experiences are often attributed to the personalized attention from employees. However, there are contrasting negative reviews that point to long wait times and experiences of poor customer service, with some customers describing feelings of being overlooked or dismissed.

Best Review:
A customer praised the excellent service provided by the manager, Tammy, who went above and beyond to restore trust and ensure satisfaction during a ring repair process, remarking on the impressive results.

Worst Review:
Another reviewer expressed dissatisfaction with the service, outlining an encounter where they felt ignored and frustrated by the sales approach, which seemed solely focused on upselling rather than customer needs.

**Operating Hours:**
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Tammy (Store Manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.