Simons Jewelers, Clayton, MO

Simons Jewelers, located at 8141 Maryland Ave, St. Louis, MO 63105, is a well-regarded jeweler known for its exceptional services, particularly in engagement ring creation. The store has earned a reputation for its extensive selection of diamonds and bridal jewelry, with a particular emphasis on personalized customer service. The knowledgeable staff, including highly praised associates like Simon and Al, are noted for their warm, welcoming approach, ensuring that each customer feels valued and attended to during the often emotional and important process of choosing an engagement ring.

Operating in St. Louis County, Simons provides a range of services including custom ring design, jewelry repair, and expert guidance in selecting the perfect piece. Customers appreciate the store’s dedication to conflict-free diamonds and the GIA grading system, which ensures a high level of transparency and quality in their offerings.

However, some reviews highlight concerns about customer service inconsistencies, particularly regarding repair timelines and communication. While the majority of reviews reflect positive experiences with knowledgeable and friendly staff, a few customers have reported dissatisfaction with the handling of repairs and perceived delays.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Highlight Reviews:
Best Review: A customer praised Simons Jewelers for their excellent customer service and knowledgeable staff, mentioning how helpful they were in finding the perfect engagement ring.
Worst Review: Another customer expressed frustration over delayed repairs and lack of communication regarding the status of their watch service, feeling that the overall customer care could be improved.

Operating Hours:
- Monday to Friday: 10 AM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed

Staff Members:
- Simon
- Al

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.