Slates Jewelers, located at 107 Old Montgomeryville Rd, Milledgeville, GA 31061, is renowned for its expert jewelry repair and custom design services, catering to clients seeking unique engagement rings and personalized jewelry solutions. The owner, Philip Slates, brings over 36 years of experience in the jewelry industry, ensuring high-quality craftsmanship, including same-day service for many repairs.

With a current rating of 4.7 based on 41 reviews across various platforms, customer feedback highlights the welcoming atmosphere and the attentive service provided by the staff. Positive reviews emphasize the store's ability to create custom engagement rings, with customers appreciating the design process and the quality of the final pieces. Many reviewers specifically mention the friendly nature of the staff and their ability to deliver exceptional service, making the overall experience enjoyable.

Conversely, some negative reviews point to dissatisfaction with how certain situations were handled, including customer dissatisfaction regarding communications and repair processes. However, the overall sentiment towards Slates Jewelers remains predominantly positive.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Hours of Operation:**
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed

**Staff Members:**
- Philip Slates

Best Review:
A customer praised Slates Jewelers for their friendliness and high-quality service, highlighting that repairs are done promptly and the prices are reasonable.

Worst Review:
One reviewer expressed disappointment with the handling of their feedback, stating they felt unsatisfied after offering an honest review via a questionnaire and claimed they were effectively fired as a customer due to this.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.