L. E. Smith Jewelry in Collinsville IL

L.E. Smith Jewelers, located at 9501 Collinsville Rd, Collinsville, IL, operates in Madison County and specializes in engagement ring creation and other jewelry services. Their staff is praised for their friendliness and knowledge, ensuring a comfortable and informative shopping experience. They offer various services, including custom engagement ring design, repairs, and appraisals, making them a comprehensive jeweler for all needs. Customers appreciate the store's wide selection of beautiful jewelry and the competitive pricing provided, with several highlighting the exceptional service received from the owners and staff.

However, not all feedback is positive; some reviewers have reported experiences of inconsistent service, particularly regarding customer attention during busy periods. While the majority of reviews reflect a loyal customer base drawn to the high-quality inventory and reasonable prices, there are indications of dissatisfaction related to specific interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: Kendra praised L.E. Smith Jewelers for their outstanding customer service and affordable repair pricing for her wedding rings, expressing satisfaction with the quality of work done and the friendliness of the staff.
Worst Review: Lauren reviewed that while the jewelry was beautiful, she found the staff to be rude and not attentive to customers, which left her disappointed.

Opening Hours:
- Monday: 9:30 AM - 6:00 PM
- Tuesday: 9:30 AM - 6:00 PM
- Wednesday: 9:30 AM - 6:00 PM
- Thursday: 9:30 AM - 6:00 PM
- Friday: 9:30 AM - 8:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed

Staff Members: No specific staff members were mentioned.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.