Smythe & Cross Fine Jewelry, located at 231 Main St, Los Altos, CA 94022, operates in Santa Clara County. This full-service jewelry store specializes in engagement ring creation and customization, offering a wide range of fine diamonds and gemstones. The expert team provides personalized service, ensuring a comfortable and supportive environment for clients navigating the engagement ring process. The jeweler conducts jewelry repairs, offers appraisals, and buys estate pieces, contributing to a comprehensive jewelry experience.

The store is led by Khatchig Jingirian, whose extensive experience in the jewelry industry guarantees knowledgeable service. The staff, including Pamela Smith, is praised for their professionalism and commitment to customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive sentiments account for approximately 84%, while neutral sentiments make up about 10%, and negative sentiments comprise roughly 6%. The general atmosphere indicates a strong focus on exceptional customer service and quality products, though a few customers mention issues with repairs or service experiences.

Best Review: A customer highlighted the outstanding service they received when creating their engagement ring, praising Khatchig for his expertise and willingness to cater to their preferences, making the entire experience enjoyable.

Worst Review: One customer expressed dissatisfaction with their repair experience, stating that their jewelry did not meet their expectations and was handled poorly during the service process.

Opening Hours:
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Khatchig Jingirian
- Pamela Smith

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.