Stucki Jewelers, located at 148 Mill Street, Grass Valley, CA 95945, is a well-established jewelry store specializing in a range of services, particularly engagement ring creation. Known for its personalized customer service, the store has built a reputation for quality craftsmanship and attention to detail. The staff, including owner James Arbaugh, focus on helping customers find the perfect engagement ring, offering custom designs and an extensive selection of jewelry pieces. Stucki Jewelers has been serving the community since 1904, providing not just rings but also repairing and customizing various jewelry items to suit individual styles.
Operating hours are as follows:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM – 5:00 PM |
| Tuesday | 10:00 AM – 5:00 PM |
| Wednesday | 10:00 AM – 5:00 PM |
| Thursday | 10:00 AM – 5:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
Overall sentiment from online customer reviews:
Positive sentiment stands at approximately 65%, with sentiments expressed positively about the attentive service and quality of engagement rings created. However, there are also negative sentiments, around 20%, highlighting issues such as inconsistent sizing and customer service experiences. The remaining 15% reflect neutral opinions.
Best Review: A customer praised the exceptional service provided by James and the team at Stucki Jewelers, highlighting their ability to listen and deliver exactly what was envisioned for custom wedding bands.
Worst Review: A customer expressed disappointment with the resizing of their engagement ring, reporting that the ring was lopsided and had a noticeable mark where it was cut, leading to frustration after multiple attempts to get it right.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include James Arbaugh.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 61
Store Phone Number: 5302721266