Swanson Jewelers, Arlington, MA

Swanson Jewelers, located at 717 Massachusetts Avenue, Arlington, MA, is a well-established jewelry store with a rich history dating back to 1938. This family-owned and operated business specializes in creating exquisite engagement rings and offers a wide range of services, including ring resizing, jewelry repairs, and custom designs. The store is known for its commitment to quality and exceptional customer service, with four AGS title holders on staff, ensuring a knowledgeable and professional experience for clients.

Customer reviews indicate a generally positive atmosphere surrounding Swanson Jewelers. The store's attentive and skilled staff, including the current operators David and Karen, receive notable praise for their friendly approach and willingness to help clients through the engagement ring creation process. Several reviews highlight the fair pricing and quality craftsmanship involved in their jewelry offerings.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

While many customers commend the service and quality, there are some critiques regarding specific instances of repairs, where expectations were not met, leading to customer dissatisfaction. However, the overall sentiment is largely favorable.

Best Review: Bella Capone emphasized the excellent service and reasonable prices at Swanson Jewelers, praising the kindness of the staff during the engagement ring repair process.
Worst Review: Karen C. expressed disappointment after repeated issues with prong repairs on her ring, finding the results unsatisfactory and ultimately seeking alternative solutions.

Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: Closed
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff Members:
- David (Certified Gemologist Appraiser)
- Karen (Registered Jeweler)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.