Located at 508 6th St, Charleston, IL 61920, Swanson Jewelers is a family-owned establishment known for its exceptional engagement ring creation and repair services. The store prides itself on providing customers with a wide array of beautiful, handcrafted jewelry while maintaining a warm, welcoming atmosphere. The staff is recognized for their honesty and outstanding customer service, ensuring that each piece is as unique as the individual it's made for.

The jeweler operates in Coles County and has garnered a strong reputation, with over 20 reviews on platforms like Google, Facebook, and Yelp. The positive feedback emphasizes the staff's kindness, efficiency, and commitment to quality, with customers often expressing satisfaction with the repairs and custom designs. Some reviews highlight a strong attention to detail and the willingness of the staff to go above and beyond to meet customer needs, particularly for engagement rings.

However, while the positive overwhelmingly outweighs the negative, there are a few mentions of delays and specific instances where customers had to wait longer than expected for services, overshadowing the overall positive experience.

Overall Sentiment from Online Customer Reviews:
The general atmosphere of customer reviews indicates a very positive sentiment, with approximately 90% of reviews expressing satisfaction, 5% neutral, and 5% negative.

**Best Review:** A customer named Candace praised the staff's creativity in repairing her wedding rings and noted their proactive communication about the needed adjustments.

**Worst Review:** Another review highlighted some delays in service, mentioning that although the staff was friendly, the wait for appointments could sometimes be longer than anticipated.

**Opening Hours:**
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.