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Swinford Jewelers, located at 3420 Dixie Highway, Erlanger, KY 41018, is a well-established jewelry store serving Kenton County since 1927. The store specializes in custom engagement ring design and offers a full range of jewelry services, including watch and clock repair. The friendly and knowledgeable staff provide a personalized shopping experience, ensuring that customers find the perfect piece for their needs. With a focus on quality craftsmanship, Swinford Jewelers has built a reputation as a trusted destination for engagement rings and other fine jewelry. The store operates Tuesday through Friday from 9 AM to 5:30 PM, Saturday from 9 AM to 3 PM, and is closed on Sundays and Mondays. For inquiries, they can be reached at (859) 727-1100.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
In total, 119 reviews were analyzed. Customers frequently praised Swinford Jewelers for their excellent customer service and quick repairs. They noted the affordability of their services, particularly for battery replacements and the quality of available jewelry. However, some negative feedback highlighted issues with customer service, including rude interactions and scheduling problems for repairs.
Best Review:
A customer emphasized the exceptional service provided by Swinford Jewelers. They were pleased with their engagement ring's rhodium replating, which was completed efficiently and at a much lower cost than competitors.
Worst Review:
Another customer expressed disappointment over a negative experience regarding the lack of communication about a watch repair. They felt neglected after their item went missing and were ultimately dissatisfied with the service provided.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Day | Hours |
|-----------|-------------------|
| Tuesday | 9:00 AM - 5:30 PM |
| Wednesday | 9:00 AM - 5:30 PM |
| Thursday | 9:00 AM - 5:30 PM |
| Friday | 9:00 AM - 5:30 PM |
| Saturday | 9:00 AM - 3:00 PM |
| Sunday | Closed |
| Monday | Closed |
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 119
Store Phone Number: 8597271100
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