The Gem Smith, located at 587 W 2600 S, Bountiful, UT 84010, is a renowned jewelry store serving Davis County. The owner, Blaine Smith, has over 30 years of experience in the jewelry industry and is known for his expertise in custom engagement ring creation. The shop provides a full range of services including jewelry repair, custom designs, and has a reputation for high-quality craftsmanship. Many customers appreciate the helpful and friendly staff, who are dedicated to providing excellent service and ensuring customer satisfaction.

With a total of 102 reviews, the overall sentiment from online customer reviews is as follows:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

The Gem Smith has received numerous glowing reviews highlighting the personalized service and quality of engagement rings. Customers report a positive experience when having custom pieces made, mentioning the attentive nature of the staff and the efficiency of the services provided. However, there are occasional criticisms regarding inconsistent service experiences during busy times.

Best Review: Laura commends The Gem Smith for turning her vision into reality while creating a unique engagement ring design. The staff's attentive approach and quick response time were particularly appreciated, marking her experience as exceptional.

Worst Review: Ashlee expressed disappointment due to the store's inconsistent operating hours, indicating they were closed when she attempted to visit.

**Operating Hours:**
- Tuesday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.