The Karat Patch Diamonds N Gold, Gallipolis, OH

Karat Patch Diamonds N Gold, located at 418 Silver Bridge Plaza, Gallipolis, OH 45631, operates with a focus on fine jewelry creation and repair services, including engagement rings. The shop is well-known in Gallia County for its personalized experience in crafting custom engagement rings, and offers services such as remounts, appraisals, engraving, and bridal registry. The local ownership is reflected in customer interactions, providing a friendly atmosphere.

Regarding customer feedback, the store has garnered mixed reviews. A total of 44 reviews were analyzed to create this overview.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Positive sentiments highlight the attentive service from staff, particularly their expertise and helpful attitude when guiding customers through the engagement ring selection process. Customers appreciate the staff's knowledge and the welcoming environment of the store.

On the downside, negative feedback reflects dissatisfaction with customer service, particularly experiences involving miscommunication regarding charges for ring resizing, leading customers to express frustration.

Best Review:
A customer named Cindy noted that the staff was initially helpful when her husband purchased her bridal set, but her experience soured when they were less accommodating regarding a resizing issue.

Worst Review:
Cindy's disappointing interaction involved a staff member's rude behavior when she attempted to clarify the previously offered free resizing, ultimately deciding to take her business to a competing jeweler due to the unsatisfactory service.

Hours of operation:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned:
- Jeannie S. (Owner)