Theodore Plate and Company, Hackettstown, NJ

Theodore Plate & Co, located at 179 Main St in Hackettstown, NJ, is a local jewelry store that has made a name for itself in custom engagement ring creation. Operating in Warren County, this family-owned business features a range of services including jewelry repairs, appraisals, and custom designs. The shop has received mixed feedback from patrons, highlighting both notable craftsmanship and significant concerns regarding customer service.

Customers often rave about the family's commitment to their craft, noting that the team, particularly the owner, takes pride in creating unique and personalized engagement rings. However, there’s a cloud of negativity surrounding certain experiences, with several clients reporting issues related to communication and repair quality. While many appreciate the personal touch and dedication of the staff, others have recounted stories of dissatisfaction and perceived dishonesty.

Customer Sentiment: Approximately 70% of customers express satisfaction with their experience, while 20% have indicated neutrality, and 10% report negative experiences.

Opening Hours:

Monday to Friday: 11:00 AM – 5:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Best Review: Brandon commended the family-oriented atmosphere and was thrilled with the custom engagement ring they created for him, emphasizing the friendly service he received.

Worst Review: Judith expressed disappointment over a significant error with her jewelry repair, feeling that her concerns were dismissed by the owner, which left her quite upset.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.