Thom Jewelry Repair & Design is located at 11425 SW Beaverton-Hillsdale Hwy, Beaverton, OR 97005, offering specialized services in jewelry repair and engagement ring creation. The store is managed by Thom Ouk, who is known for providing a personalized approach to custom jewelry design.

Within the 13 reviews analyzed, customers have mixed feelings about their experiences. Positive remarks highlight the pleasant interactions and knowledgeable staff that have been observed during visits, showcasing a notable improvement in customer service recently. However, some negative feedback reflects frustrations regarding delays and communication issues, particularly with engagement ring orders.

Overall Sentiment from Online Customer Reviews:
- Positive: 53%
- Neutral: 23%
- Negative: 24%

Opening Hours:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Thom Ouk (Manager)

Best Review:
Chris noted that after an initial negative experience, a follow-up visit for watch repair yielded a positive outcome, appreciating the recent improvements in service.

Worst Review:
Kandace expressed significant frustration regarding the unprofessional service in completing a custom ring, highlighting poor communication and delays that overshadowed the engagement ring creation process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.