Thornton & Sons Jewelers, located at 1661 E Monte Vista Ave, Suite A, Vacaville, CA 95688, is a family-owned jewelry store that has served the Solano County community since 1972. Specializing in engagement ring creation and custom jewelry design, they offer a wide selection of unique pieces and exceptional service.

The team, including owner John Thornton, prides itself on attentive customer care, with many reviews praising the friendly atmosphere and personalized attention. Customers often highlight how the staff works closely with them to bring their visions to life, making the ring selection process enjoyable and stress-free. However, some reviews indicate that not all experiences are equal, with a minority mentioning issues related to customer service consistency and communication.

Customer Sentiment: Approximately 70% of customers are very satisfied, while 15% have shared neutral feedback, and 15% have reported issues.

Opening Hours:

Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Best Review: Patricia commended the outstanding customer service and praised the team's expertise, saying they did a fantastic job resizing her ring.

Worst Review: Kathryn expressed disappointment in the store's service after a diamond fell out of her ring, feeling the staff did not take responsibility for the issue.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.