Todds Jewelry, Christiansburg, VA
Todd's Jewelry, located at 1050 Peppers Ferry Rd NW, Christiansburg, VA 24073, is a family-owned jewelry store renowned for its engagement ring creation and custom jewelry services. The owner, Todd Ratliff, is a certified gemologist with over 35 years of experience in the industry, ensuring high-quality craftsmanship in every piece created. The store prides itself on being known as "The New River Valley's Hidden Treasure," offering a vast selection of jewelry and personalized services to meet customer needs.
With a total of 192 reviews analyzed, the store has garnered mixed feedback from patrons. Positive reviews highlight the welcoming atmosphere, skilled workmanship, and personalized service provided by Todd and his staff. Customers commend the friendly and accommodating service, particularly when searching for unique engagement rings. Many have expressed satisfaction with the quality of repairs and customizations.
However, negative reviews indicate concerns regarding the quality of work, particularly in repair services, with some customers experiencing dissatisfaction with their engagement rings after alterations. Issues surrounding customer service and the handling of heirloom pieces have also been noted.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%
Best Review: A customer praised Todd's Jewelry for their exceptional service and unique selections, emphasizing that the staff genuinely listens to customers, making the experience enjoyable when searching for an engagement ring.
Worst Review: One customer expressed deep disappointment after receiving poor-quality repairs on her great grandmother’s rings, reporting that they were damaged further during the resizing process and resulted in additional expenses at another jeweler.
**Opening Hours:**
Monday: 10 am – 6 pm
Tuesday: 10 am – 6 pm
Wednesday: 10 am – 6 pm
Thursday: 10 am – 6 pm
Friday: 10 am – 6 pm
Saturday: Closed
Sunday: Closed
Staff members: Todd Ratliff
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
