Tommy's Watch and Jewelry, located at 800 S Timberland Dr, Lufkin, TX 75901, has been a treasured local establishment since 1979, offering a range of services including engagement ring creation, jewelry repair, and custom designs. This longstanding store, nestled in Angelina County, combines over a century of collective experience among its staff, providing an inviting atmosphere for those seeking to craft their dream engagement rings.

Customers appreciate the knowledgeable and friendly team, often mentioning how they welcome ideas during the collaboration process, making it feel personal and tailored to individual styles. While the overall sentiment from customers leans toward positivity, some have reported challenges regarding pricing and communication issues, hinting at room for improvement in customer service.

Customer Sentiment: Approximately 70% of customers are highly satisfied, while 15% have expressed neutral feelings, and 15% have raised complaints.

Opening Hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: Closed

Best Review: Dustin complimented the polite staff and great prices, noting how they were eager to help with all his jewelry needs.

Worst Review: Tom encountered frustration over a watch repair that cost him $900, which ultimately did not meet his expectations, leading to dissatisfaction with the service provided.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.