Zales Jewelers, located at 4600 S Medford Dr., Ste. 1232, Lufkin, TX 75901-5624, is a prominent jewelry store situated in Lufkin, Angelina County. They specialize in a diverse range of jewelry offerings, notably engagement rings and wedding bands. Their services encompass custom jewelry creation, resizing, and repairs, ensuring customers receive personalized attention throughout their journey to find or create the perfect engagement ring.

With a total of 38 reviews found across various platforms, customer experiences portray both positive and negative sentiments regarding the store's service and quality.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 18%
Negative: 14%

Positive reviews highlight the remarkable customer service provided by the staff, particularly noting individual service representatives for their attentiveness and expertise. Negative feedback, however, often refers to issues related to warranty claims and communication that left some customers feeling dissatisfied.

- **Operating Hours**:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Best Review:
One reviewer praised the staff's dedication to helping find the right engagement ring, noting the great quality and a positive atmosphere in the store.

Worst Review:
Another customer expressed frustration over the handling of a warranty issue, describing their experience as stressful and suggesting a lack of professionalism in how their claim was processed.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.