Crosby Jewelers, located at 1496 Highland Ave, Needham, MA, has established itself as a beloved destination for engagement rings and personalized jewelry services in Norfolk County. With a strong foundation built over the past 50 years, this family-owned shop, now run by the third generation, offers a warm, welcoming atmosphere where customers feel truly valued.

The skilled team at Crosby Jewelers, particularly noted are Al and Michael, is dedicated to crafting custom engagement rings that reflect each couple's unique story. They are celebrated for their attentive customer service and in-depth knowledge, ensuring that clients receive guidance tailored to their vision and budget. Patrons consistently mention the shop's quick turnaround times and willingness to accommodate requests, which contributes to a positive and friendly experience.

Customer Sentiment: Approximately 80% of customers leave feeling thrilled with their purchases, while about 10% remain neutral, and another 10% have raised concerns mainly about miscommunications.

Opening Hours:
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed

Best Review: Cici praised Crosby Jewelers for crafting her dream engagement ring while commending the knowledgeable and friendly service from Al and John.

Worst Review: Happy expressed disappointment over an engraving mishap, feeling that the response from the staff lacked the respect and support she expected as a customer.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.