Upstate Coin & Gold Center is located at 511 E Genesee St, Fayetteville, NY 13066, and can be reached at (315) 637-1200. This well-established jeweler has been serving Central New York since 1979, specializing in engagement ring creation, as well as the buying and selling of gold, silver, jewelry, coins, and bullion.

The reviews indicate a mixed experience for customers visiting the store. Many clients appreciate the knowledgeable staff and competitive pricing, highlighting the personalized service when crafting engagement rings. There are mentions of a dedicated full-time numismatist on staff who assists with evaluations, enhancing the store's reputation as a trusted precious metal dealer.

Conversely, there are notable negative experiences reported by customers, expressing dissatisfaction with the treatment received during transactions, particularly in terms of fair pricing and respect from some staff members. Some reviewers have voiced concerns about the customer service atmosphere, suggesting that the staff at times may come off as dismissive or rude.

Overall sentiment from online customer reviews:
- Positive: 60%
- Neutral: 25%
- Negative: 15%

Highlight Reviews:
Best Review: Adam noted the great service he received while purchasing precious metals, emphasizing the staff's friendliness and knowledge, particularly praising Christopher Liitt's attention to detail and customer care.
Worst Review: Alan expressed frustration with the low offers for his items, mentioning that the prices quoted were significantly lower than competitors and indicating a lack of trust in their evaluations.

Operating Hours:
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff mentioned: Christopher Liitt

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.