Valley's Gem, located at 12208 1/2 Ventura Blvd, Studio City, CA 91604, has become a notable choice for those looking to create custom engagement rings and other jewelry. The owner, Tony, is frequently praised for his ability to work closely with customers to bring their ideas to life, offering a personal touch in the design process. Many reviews highlight his commitment to service, with numerous clients expressing satisfaction in the custom pieces he has crafted for them.

The shop is known for its wide selection of both new and antique jewelry, as well as excellent customer service. Clients appreciate Tony's expertise, his willingness to answer questions, and the comfortable atmosphere he creates. It's worth noting, however, that some customers have reported negative experiences, particularly regarding communication and fulfillment of orders. There are mentions of delayed returns on jewelry, undelivered items, and even concerns about bounced checks for merchandise sales.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The shop has received a total of 85 reviews, indicating a mixed reception from the clientele.

Best Review: A customer named Nicole expressed her appreciation for Tony's attentiveness in crafting her engagement ring and commented on the beautiful quality of the final product, highlighting excellent communication throughout the process.

Worst Review: Another customer, Paulina, shared a troubling experience where she felt misled about the value of her jewelry and ultimately had to seek legal recourse after not receiving payment as promised by Tony.

Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.