Wagner Jewelers, located at 301 Somerville Ave, Somerville, MA 02143, has built a strong reputation in Middlesex County for its custom engagement ring creation and exceptional jewelry services. This family-owned store has been a beloved fixture in the community for over 30 years, offering a blend of upscale jewelry and personalized customer care.

Under the guidance of owner Luiz Borges, the experienced team at Wagner Jewelers is dedicated to listening to customers' visions, turning dreams into reality with expertly crafted engagement rings and custom designs. The shop is known for its extensive selection of beautiful jewelry and watch repair services, often celebrating milestones with clients who appreciate the knowledgeable staff and attentive service. However, a few reviews point to inconsistent experiences, with some customers expressing dissatisfaction regarding communication and service delays.

Customer Sentiment: About 70% of customers rave about their experiences, while 15% have shared neutral feedback and 15% reported challenges with service quality.

Opening Hours:

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Best Review: Kevin praised the quick and seamless service he received for watch repairs, highlighting the owner’s friendly demeanor and reasonable prices.

Worst Review: Amanda expressed her disappointment with the resizing of her engagement ring, citing poor customer service during her experience, which left her feeling unheard.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.