Waterfall Jewelers, located at 5619 Dixie Hwy, Waterford Township, MI 48329, is a family-owned, full-service jewelry store that has been serving Oakland County since 1979. Specializing in custom engagement rings, Waterfall Jewelers offers a wide variety of services including in-house jewelry repair, custom design, and engraving. The knowledgeable staff, including AGS Certified Gemologist Appraisers and GIA Graduate Gemologists, are dedicated to providing a personalized experience for customers looking to create their perfect engagement ring.

Operating hours are as follows:
- Monday to Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

Overall, customer reviews indicate a positive sentiment towards Waterfall Jewelers, with 395 reviews resulting in the following breakdown:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Positive reviews highlight the friendly, attentive service and the high quality of custom jewelry creations. Customers appreciate the patience and knowledge of the staff, especially when it comes to navigating the engagement ring selection process.

Negative reviews, however, point to isolated experiences of dissatisfaction, particularly with the accuracy of appraisals and instances of unprofessional behavior.

Best Review:
A customer praised Waterfall Jewelers for their excellent engagement ring purchasing experience, highlighting the knowledgeable and friendly staff who ensured a comfortable environment throughout the process, with special mention of the owner, Tom.

Worst Review:
One review expressed disappointment regarding an inaccurate appraisal conducted by Waterfall, leading to issues with insurance claims. The customer noted inaccuracies in descriptions of stolen rings, which prompted a loss of value.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Tom, along with several other friendly associates.