Westerly Jewelry Company, located at 8 High St, Westerly, RI 02891, is renowned for its exceptional engagement ring creation services. This family-owned business has been serving Southern Rhode Island since 1934 and prides itself on offering a wide selection of fine jewelry, including custom jewelry design, diamonds, and other precious gems. The owner, Kevin Algiere, is a skilled artisan who handles 99% of all jewelry repairs, ensuring quality craftsmanship and a personal touch.

Customer feedback highlights both commendable service and some areas for improvement. On platforms like Google, the store boasts an overall rating of 4.6 from 50 reviews, with many praising the knowledgeable staff and the quality of the jewelry. Positive comments often emphasize the friendly atmosphere and the personalized assistance provided during the engagement ring selection process. Customers appreciate Kevin's dedication to helping each client find the perfect piece, emphasizing not only the variety available but also the willingness of the staff to educate them about their options.

Conversely, some reviews suggest occasional concerns with customer service consistency, where a few customers feel their needs were not adequately met, leading to dissatisfaction. These individual experiences seem to suggest that while the majority have positive outcomes, there are instances where expectations were not fully aligned with what was delivered.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

**Highlights of Customer Reviews**:
Best Review: Emily noted that the engagement ring her fiancé created was absolutely stunning, and she praised both the quality of the pieces and the genuine assistance she received from the staff, especially from Kevin, during the selection process.
Worst Review: Vanessa expressed discontent regarding the handling of her gold items, citing concerns about trust and transparency in service. She felt the staff's explanation of their process was lacking, which led to her dissatisfaction.

Operating Hours:
- Tuesday: 9:30 AM - 5 PM
- Wednesday: 9:30 AM - 5 PM
- Thursday: 9:30 AM - 5 PM
- Friday: 9:30 AM - 5 PM
- Saturday: 9:30 AM - 4 PM
- Sunday: Closed
- Monday: Closed

Staff members include Kevin Algiere, the owner, and Sherry Ornberg, a Graduate Gemologist.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.