William and Kenneth Fine Jewelry, located at 16 Mazzeo Dr, Randolph, MA 02368, is a notable destination for engagement ring creation and fine jewelry services in Norfolk County. With a phone number of (781) 961-4653, this jeweler offers a wide selection of both new and estate jewelry, and they are known for their high level of customer service, with staff reportedly taking time to assist customers in finding the perfect piece.

The store has received a mix of feedback from customers. Positive sentiments highlight the friendly and helpful staff, particularly noting the personalized attention given by the team in customizing engagement rings and assisting with repairs. Negative feedback has pointed to instances of perceived apathy in customer service regarding product issues, which some customers found disappointing.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Opening Hours:**
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

**Staff Members:**
- William
- Kenneth

Best Review:
Samatha praised the excellent service and quick turnaround on repairs, highlighting a positive experience with a casual watch fix and the purchase of a unique ring.

Worst Review:
Nancy expressed dissatisfaction with her experience regarding a Pandora product, feeling that the store staff was not proactive in addressing her issues, which led her to seek assistance directly from Pandora instead.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.