W.P. Shelton Jewelers, located at 1516 Government St., Ocean Springs, MS 39564, is renowned for its exceptional engagement ring creation and outstanding customer service. With over 566 reviews, this family-owned business has been serving the Gulf Coast for decades, offering a personalized and inviting atmosphere for customers seeking the perfect ring.

The staff, led by owner Cathy Reed and jeweler Dianne Murray, are committed to providing a unique experience for each client. They excel in custom designing engagement rings, paying close attention to detail and ensuring that each piece meets the customer's vision and expectations. Customers appreciate the willingness of the team to accommodate special requests, resulting in one-of-a-kind creations that can be cherished for generations.

The shop’s commitment to quality is echoed in positive reviews highlighting the beautiful selection and the welcoming, knowledgeable staff. Many customers mention the aesthetics of the store and the high-quality service provided during their shopping experience. However, there are some instances where customers voiced concerns regarding specific repairs and return policies, indicating that while the majority of the feedback is positive, a few customers had less favorable experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours**:
Monday: Closed
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed

**Staff Members Mentioned**:
- Cathy Reed
- Dianne Murray

Best Review:
Mira praised the boutique for its unique jewelry pieces and exceptional customer service, highlighting a relaxing no-pressure environment in her engagement ring shopping experience. She appreciated their prompt delivery of a custom design that matched her vision perfectly.

Worst Review:
Catherine reported dissatisfaction with the repairs made to her ring, expressing concerns that the store added unnecessary metal to the setting instead of simply tightening a loose stone, which diminished the ring's appearance. She emphasized that this experience led her to seek more reliable service elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.