W. R. Mason Jewelers, located at 121 S Broadway St, Lake Orion, MI 48362, is a well-regarded destination for engagement ring creation and other jewelry services in Oakland County. The craftsmanship and customer service provided by the staff, particularly Bob, have garnered praise for their personalized approach to custom jewelry design. The jeweler specializes in unique and creative pieces, along with comprehensive repair services.

Positive reviews highlight the exceptional quality of work and attention to detail, with many customers expressing satisfaction with their engagement rings and jewelry repairs. Customers appreciate the store's dedication to restoring cherished items and creating bespoke designs at reasonable prices. However, some negative feedback has surfaced regarding service experiences, with mentions of communication issues and unmet expectations for repairs.

Overall sentiment from online customer reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlights from customer reviews:
Best Review: A customer named Ellen highlighted the personalized service in designing a wedding band and resizing an old wedding ring, appreciating the patience and creativity of Bob during the process.

Worst Review: Alex expressed disappointment regarding the lack of respect for a lower-priced ring repair, reporting no follow-ups and feeling undervalued as a customer.

Operating hours:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff members mentioned include Bob, the owner.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.