Yelton's Fine Jewelry in West Chester OH
Yelton Fine Jewelers, located at 9263 Schulze Dr, West Chester, OH 45069, has a reputation for exceptional engagement ring creation and outstanding customer service within Butler County. The store has been family-owned since 1988, with a strong commitment to treating customers like friends and exceeding expectations. The knowledgeable staff, including associates like TJ, are known for their patience and attention to detail while assisting customers in finding the perfect pieces.
Yelton Fine Jewelers offers a variety of services, including custom jewelry design, engagement ring selection, jewelry repairs, and ear piercing. Clients appreciate the supportive and welcoming atmosphere, ensuring a positive buying experience. Many highlight the low-pressure approach, which allows customers to explore options without feeling rushed.
However, the store has received some mixed feedback. Several positive reviews indicate satisfaction with both the quality of the jewelry and the level of service provided, noting that the staff are attentive and assistive during the engagement ring selection. Conversely, some negative experiences have been reported, mentioning assertive sales tactics and perceived higher pricing compared to competitors.
Overall sentiment from online customer reviews:
- Positive: 85%
- Neutral: 8%
- Negative: 7%
Best Review: A customer praised the efforts of the staff at Yelton Fine Jewelers for their commitment to customer service, noting their attentive approach while helping select an engagement ring, which resulted in a memorable experience.
Worst Review: A customer expressed disappointment regarding their treatment related to a vintage ring repair, feeling that the service was condescending and not aligned with their expectations, leading to a poor impression of the staff.
Operating Hours:
| Day | Hours |
|-----------|--------------------|
| Tuesday | 11:00 AM - 5:00 PM |
| Wednesday | 11:00 AM - 5:00 PM |
| Thursday | 11:00 AM - 5:00 PM |
| Friday | 11:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |
Staff members mentioned include TJ and owner Mark Yelton.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
