Zales Jewelers, located at 1104 N Main St, Altus, OK 73521, operates in the realm of fine jewelry, with a focus on engagement ring creation and accompanying services. The store is noted for its selection of engagement rings and other jewelry items, providing customers with a variety of beautiful choices. The staff's expertise varies based on customer feedback, reflecting a mixed perception of their service.
Overall, the experiences at Zales Jewelers appear to be polarized. Customers have expressed challenges with staff interactions and service efficiency. Negative reviews highlight feelings of disinterest from employees, inadequate support during important purchases, and issues with product integrity. Conversely, some customers appreciate the ring selection, noting that the offerings are stylish and appealing.
Operating hours are typically Monday-Saturday from 10 AM to 9 PM, although specific hours may vary, and it's advisable to check before visiting.
**Operating Hours:**
- Monday: 10 AM - 9 PM
- Tuesday: 10 AM - 9 PM
- Wednesday: 10 AM - 9 PM
- Thursday: 10 AM - 9 PM
- Friday: 10 AM - 9 PM
- Saturday: 10 AM - 9 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is approximately 35% positive, 20% neutral, and 45% negative. Customers have shown appreciation for the product offerings but have raised significant concerns regarding customer service and staff engagement.
Best Review:
A customer named Alix expressed appreciation for the engagement ring selection and mentioned that the store carries a variety of attractive designs. She found the experience satisfactory despite concerns about service quality.
Worst Review:
Erik noted dissatisfaction with the staff's attitude during his visit, describing a lack of attentiveness and service, which ultimately led him to walk out. He emphasized that the staff seemed uninterested in assisting him.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 45%
Total Customer Feedback Reviewed: 2
Store Phone Number: (580) 482-8790