Zales Jewelers, located in the Antelope Valley Mall at 1233 W Avenue P, Ste. 135, Palmdale, CA 93551, is known for its extensive selection of fine jewelry, particularly in the realm of engagement rings. With a staff dedicated to customer service, Zales provides personalized assistance in the customization of engagement rings, ensuring that each piece is tailored to meet the unique desires of their clients. The store offers various services, including jewelry repair, cleaning, and the option to create custom pieces, making it a great destination for those seeking meaningful and personalized jewelry.
Operating Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
Phone: (661) 272-9936
Overall Sentiment from Online Customer Reviews:
The sentiment from online reviews is mixed, conveying both positive and negative experiences among customers. Approximately 42% of reviews reflect positive experiences, indicating satisfaction with customer service and the quality of jewelry, while 38% express negative sentiments regarding service issues, specifically related to customer service and staff interactions.
Best Review: A customer highlighted the excellent service provided by a staff member named Anthony, who went above and beyond to assist in the purchase and trade-in processes, making the experience seamless and enjoyable.
Worst Review: Another customer expressed frustration with the lack of professionalism from the management, noting that the manager was dismissive and unhelpful when addressing concerns about a warranty and repairs.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 52%
Total Customer Feedback Reviewed: 52