Zales Jewelers - Coral Square, Coral Springs, FL
Zales Jewelers, located at 9137 West Atlantic Blvd., Ste. 9141 A, Coral Springs, FL 33071, offers a range of jewelry services, with a particular focus on engagement ring creation. This store operates in Broward County and provides personalized services to help customers design their unique engagement rings, alongside custom jewelry options, jewelry and watch repair, cleaning and inspection, and trade-in and upgrade services. Customers appreciate the knowledgeable staff, including team members like Todd and Dianthe, who are noted for their exceptional customer service and assistance throughout the jewelry selection process.
Many reviewers commend the welcoming atmosphere and the professional advice offered, emphasizing the store's dedication to making customers feel comfortable and ensuring their needs are met. Positive experiences highlight the quality of service and the warm treatment received from the staff, who frequently follow up to check on customer satisfaction.
However, some customers have reported less favorable encounters, citing issues with staff knowledge, customer service inconsistencies, and experiences related to returns.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 15%
Negative sentiment: 15%
**Best Review:** Andrew praised the exceptional service he received from Carol, highlighting her proactive approach in informing him about upcoming sales that allowed him to purchase a larger diamond within his budget.
**Worst Review:** Erica expressed frustration with a staff member's lack of knowledge regarding current promotions, leading to an unsatisfactory experience before the manager stepped in to assist.
**Operating Hours:**
| Day | Hours |
|-----------|----------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
