Zales Jewelers, located in the Country Club Mall at 1262 Vocke Rd, Cumberland, MD 21502, operates within Allegany County and is known for its services related to engagement ring creation. The store boasts a selection of various jewelry options and sales associates who provide attentive service to customers. Notable mentions include Abbey, who has been recognized for her exceptional assistance, as well as Terrie, the manager, who has received praise for running the store efficiently.

Operating hours are as follows:

| Day | Hours |
|------------|----------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews is mixed, with approximately 40% positive, 30% neutral, and 30% negative feedback. Customers appreciate the selection and service, highlighting a particular fondness for the warranties and maintenance provided. However, some have expressed dissatisfaction regarding quality issues with jewelry and customer service experiences.

Best Review:
David commended the excellent service he received, stating that he found exactly what he was looking for and highlighted the friendly demeanor of the staff.

Worst Review:
Zachary shared a negative experience about manipulative sales tactics during the purchasing process, leading to a distrust of the sales staff despite finding a suitable ring.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.