Zales Jewelers, located in Crossroads Mall at 43 Crossroad, Ste. B 10, Mount Hope, WV 25880, is a well-known destination for engagement ring creation and personalized jewelry services. With a focus on high-quality craftsmanship, Zales offers a wide variety of engagement rings, wedding bands, and custom jewelry options. Their knowledgeable staff, including notable associates like Lisa, Skye, and Nichole, are praised for their exceptional customer service and dedication to helping customers find the perfect piece. Customers have mentioned the store's atmosphere, with positive experiences highlighting attentive and friendly staff who are eager to assist.

However, the store has faced some criticism, particularly regarding service inconsistencies; some reviewers noted frustrations over delayed services and customer response times during peak hours. Overall, Zales Jewelers maintains its reputation as a leading jewelry store in Fayette County.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Operating Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM

Staff Members: Lisa, Skye, Nichole

Best Review: A customer praised the incredible help received from the staff, specifically mentioning Lisa's professionalism in selecting an engagement ring.

Worst Review: One review expressed disappointment over a lack of assistance when a customer arrived, feeling neglected compared to other customers who received prompt service.