Zales Jewelers, located at 1800 Pipestone Rd, Benton Harbor, MI 49022, is a well-known jewelry store within the Orchards Mall that has delighted customers for years with its engagement ring creation and comprehensive jewelry services. With a focus on engagement rings, Zales provides a wide variety of styles and customization options to suit every couple's unique taste. Customers have appreciated the staff's commitment to service and expertise in helping them select the perfect ring.

However, reviews indicate mixed experiences. Positive feedback highlights the store's reasonable prices and extensive selection of jewelry. Customers noted the friendly service during the selection process, particularly when seeking guidance for engagement rings. Yet, some reviewers expressed disappointment with customer service, mentioning issues regarding repairs and a lack of attentiveness from staff. The closing of the Benton Harbor location, announced in 2018, has also been mentioned in reviews, contributing to the confusion about the store's current status, as it is listed as permanently closed now.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Best Review: Kathleen expressed her long-lasting satisfaction with Zales, noting high-quality service and effective maintenance of her diamond bracelet over the years.

Worst Review: Vanni criticized the customer service, recounting frustration after visiting the store for an estimate, only to be told that no estimate could be provided without sending her ring away.

Opening Hours:
- Monday to Saturday: Not specified
- Sunday: Not specified

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.