Zales Jewelers, located at 3201 E Colonial Dr Suite D44, Orlando, FL 32803, is a jewelry store that specializes in engagement ring creation among other jewelry services. The store operates in Orange County and offers a diverse selection of engagement rings, including options for custom designs. Customers have reported a wide range of experiences with the store's customer service, which is an important factor for those seeking assistance in selecting the perfect engagement ring.

The staff at Zales have received varied feedback; while some customers praised individual associates for their helpfulness and expertise, notably mentioning an associate named Justin Shaheen for exceptional service, others criticized the service as inconsistent and at times unfriendly, particularly during return visits. This inconsistency can impact the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 10%
Negative sentiment: 45%

With 27 reviews covering a spectrum of experiences, it’s clear that while many customers appreciate the jewelry selection, the customer service experience might depend on factors such as the timing of the visit and the particular staff member assisting the client.

Best Review:
A customer named Crystal highlighted Justin Shaheen's exemplary service in helping her find the perfect engagement ring. She praised his patience and commitment to ensure they met her needs.

Worst Review:
Kelly expressed disappointment in the service quality upon returning to the store, feeling that the staff were only interested in making sales and not in providing good customer care.

Operating Hours:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM

Staff Members:
Justin Shaheen

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.