Zales Jewelers, located at 4901 N Kickapoo Ave., Ste. 1106, Shawnee, OK 74804-1303, operates in Pottawatomie County and is well-equipped to assist customers in creating stunning engagement rings. The store provides a variety of services, including custom jewelry creation, cleaning, inspection, and repair, which can help customers design and maintain their precious pieces. The staff are often noted for their helpfulness and expertise, with particular mention of employees such as Cissy and Kylie, who have garnered positive feedback for their customer service.

Operating hours are as follows:
| Day | Hours |
|-----------|------------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment from the gathered customer reviews reflects a mixed atmosphere, with approximately 45% positive, 30% neutral, and 25% negative responses. Positive sentiments often highlight the quality of service and a great selection of jewelry, while negative reviews frequently mention experiences with staff rudeness and issues with product quality.

Best Review:
Colt commended the store for its easy-going service and excellent selection, praising the staff's helpfulness and friendly demeanor.

Worst Review:
Perry reported a negative experience with rude service, describing an incident where the staff were unhelpful and condescending during his visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.