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55% Score | Zales Jewelers - the Esplanade in Kenner LA

Zales Jewelers in Kenner, LA, located at 1401 W Esplanade Ave, is known for its wide array of jewelry services, with a strong focus on engagement ring creation. Customers can reach them at (504) 464-5717. While the store offers classic and designer styles, customer feedback indicates a mixed experience with the service provided, particularly concerning communication and customer care.

The overall sentiment from online customer reviews is slightly negative, with a distribution of approximately 40% positive, 30% neutral, and 30% negative responses. Praise is often given to the knowledgeable staff, especially regarding warranty information and personalized service. However, some clients have expressed frustrations about delays and communication issues.

**Opening Hours:**
- Monday to Saturday: 10:00 AM to 7:00 PM
- Sunday: Closed

### Staff Mentioned:
- Kevin

Best Review: A customer appreciated the knowledgeable service provided by Kevin, who specifically gave helpful information about warranties and offered the best deals, showcasing great customer care.

Worst Review: Another reviewer criticized the store for its poor communication, particularly regarding the delayed arrival of their wedding bands, indicating a lack of follow-up and customer support.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 55%
Total Customer Feedback Reviewed: 15

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - the Esplanade
Zales Jewelers - the Esplanade
55%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - the Esplanade
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