Zales Jewelers in Canoga Park, located at 6600 Topanga Canyon Blvd., Suite 99A, is a prominent choice for engagement ring creation and exceptional customer service. The store has garnered a total of 215 reviews, reflecting a range of customer sentiments. The skilled and attentive staff, including notable team member Jasmine, are dedicated to providing a positive, personalized experience while assisting customers in selecting their ideal engagement rings.
Zales offers a variety of services, including custom jewelry design, ring resizing, and repairs, catering to diverse customer needs. Many patrons praise the knowledgeable staff for their commitment to finding the perfect match and for their warm service. However, some reviews highlight instances of long wait times and occasionally dismissive customer interactions, suggesting that the service can vary.
Operating hours are as follows:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%
Best Review: A customer commended Jasmine for her exceptional service, noting the personalized approach and attention to detail while customizing an engagement ring.
Worst Review: Another reviewer expressed frustration over the long wait times and feeling disregarded by the staff upon entering the store, which detracted from their experience.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members Noted: Jasmine
Positivity Score: 75%
Total Customer Feedback Reviewed: 215