Zales Jewelers, located in the White Marsh Mall at 8200 Perry Hall Blvd, Ste 2530, Baltimore, MD 21236-4901, is renowned for its exceptional engagement ring creation and extensive jewelry services. The store operates in Baltimore County, providing expertly crafted jewelry options since 1924. Customers have the opportunity to work with skilled consultants to create custom engagement rings tailored to their unique visions. Zales offers a variety of services, including in-store ordering, custom jewelry design, jewelry and watch repairs, cleaning and inspection, and trade-in options for any diamond jewelry previously purchased at Zales.

The shop is known for its inviting atmosphere and helpful staff. Notable associates like Mansoory have been highlighted for their excellent customer service skills, illustrating a commitment to providing an enjoyable shopping experience. However, some reviews indicate that occasional customer service challenges exist, particularly regarding order processing and wait times.

The store currently has a total of 141 reviews.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Highlight Reviews:
Best Review: A customer praised Mansoory's knowledgeable assistance in choosing an engagement ring, noting his friendly demeanor and patience throughout the process, indicating a high level of satisfaction with the service received.

Worst Review: Another customer expressed frustration with misleading delivery promises made during the holiday season, leaving them feeling disappointed with the overall service experience.

Operating Hours:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Staff Members:
- Mansoory

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.