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57.5% Score | Zales Jewelers - Willow Grove Park Mall, Willow Grove PA

Zales Jewelers, located at 2500 Moreland Road, Ste. 2028, Willow Grove, PA 19090-4003, operates within Montgomery County and has garnered a mixed reputation among customers regarding their engagement ring creation services. The store offers a wide selection of engagement rings, including custom jewelry options where experienced staff can assist in bringing unique visions to life.

The available services encompass in-store ordering, personalized jewelry consultations, repair services, and cleaning and inspection of jewelry. Customers can enjoy same-day delivery for select items or opt for in-store pickup.

Operating hours are as follows:
- Friday: 11 AM - 8 PM
- Saturday: 11 AM - 8 PM
- Sunday: 11 AM - 6 PM
- Monday: 11 AM - 8 PM
- Tuesday: 11 AM - 8 PM
- Wednesday: 11 AM - 8 PM
- Thursday: 11 AM - 8 PM

The overall sentiment from online customer reviews reveals a notable divide in experiences. Among more than 110 total reviews, approximately 45% are positive, 25% neutral, and 30% negative. Some customers commend the helpful and friendly nature of the staff, while others express frustration with customer service issues, including incorrect orders and unresponsive staff.

Best Review: A customer highlighted the excellent service received during the purchase of an engagement ring, praising the store's helpful and kind staff.

Worst Review: Another customer reported significant dissatisfaction due to multiple errors with orders and poor service, expressing disappointment in the overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 57.5%
Total Customer Feedback Reviewed: 110

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Willow Grove Park Mall
Zales Jewelers - Willow Grove Park Mall
57.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Willow Grove Park Mall
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