Zales Jewelers, located at 2500 Moreland Road, Ste. 2028, Willow Grove, PA 19090-4003, operates within Montgomery County and has garnered a mixed reputation among customers regarding their engagement ring creation services. The store offers a wide selection of engagement rings, including custom jewelry options where experienced staff can assist in bringing unique visions to life.

The available services encompass in-store ordering, personalized jewelry consultations, repair services, and cleaning and inspection of jewelry. Customers can enjoy same-day delivery for select items or opt for in-store pickup.

Operating hours are as follows:
- Friday: 11 AM - 8 PM
- Saturday: 11 AM - 8 PM
- Sunday: 11 AM - 6 PM
- Monday: 11 AM - 8 PM
- Tuesday: 11 AM - 8 PM
- Wednesday: 11 AM - 8 PM
- Thursday: 11 AM - 8 PM

The overall sentiment from online customer reviews reveals a notable divide in experiences. Among more than 110 total reviews, approximately 45% are positive, 25% neutral, and 30% negative. Some customers commend the helpful and friendly nature of the staff, while others express frustration with customer service issues, including incorrect orders and unresponsive staff.

Best Review: A customer highlighted the excellent service received during the purchase of an engagement ring, praising the store's helpful and kind staff.

Worst Review: Another customer reported significant dissatisfaction due to multiple errors with orders and poor service, expressing disappointment in the overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.