Located at 959 Howard Street, Evanston, IL 60202, Windy City Jewelry and Loan is a prominent jewelry store serving the Cook County area. This family-owned establishment specializes in engagement ring creation and offers a wide array of jewelry services, including buying and selling gold and silver, as well as providing collateral cash loans. The store is well-regarded for its professional customer service and knowledgeable staff.

Windy City Jewelry and Loan has garnered a mix of customer feedback from various platforms, with a total of 90 reviews analyzed. Positive sentiments highlight the attentive service and fair pricing offered by the staff, particularly praising employees like Moses for his helpfulness and customer-centered approach. Many customers express satisfaction with their experiences when selling items or obtaining loans, noting the clean and organized atmosphere of the store.

Conversely, some negative feedback cites instances of dissatisfaction regarding low offers for items and perceived rudeness from some staff members during transactions, reflecting a request for improved customer interaction in some cases.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

**Opening Hours:**
- Monday: 10:00 AM – 7:00 PM
- Tuesday: 10:00 AM – 7:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 7:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 12:00 PM – 4:00 PM

**Staff Members:**
- Moses
- Bruno

Best Review:
A customer praised Moses for his excellent customer service, noting how he made the loan process simple and engaging by taking the time to discuss the details thoughtfully.

Worst Review:
One reviewer expressed disappointment with how their items were valued, feeling that the offers were inadequate compared to the item’s worth, indicating a need for better appraisal practices.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.