Virag Jewelers, located at 703 Main Street, Evanston, IL 60202, is a family-owned jeweler renowned for its commitment to quality and customer service since 1936. The store specializes in the creation of custom engagement rings, providing a diverse selection of diamonds and gemstones tailored to individual preferences. With an experienced team, including owner Peter Virag and his knowledgeable staff, the store offers personalized services ranging from custom design to repair and engraving.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Wednesday | 11 am - 5 pm |
| Thursday | 11 am - 5 pm |
| Friday | 11 am - 5 pm |
| Saturday | 11 am - 5 pm |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | Closed |

The shop has garnered a total of 193 reviews, reflecting various customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive reviews highlight the professionalism and helpfulness of the staff, effective engagement ring customization, and reasonable pricing. Many customers appreciate the warm atmosphere and quick service for repairs and battery replacements.

Conversely, negative reviews indicate instances of miscommunication on pricing and repairs, with some customers expressing dissatisfaction with specific services rendered.

Best Review:
Ben expressed his satisfaction with the quick and efficient service for watch battery replacements, noting the friendly staff and their dedication to problem-solving.

Worst Review:
Carolyn described a negative experience involving a costly watch repair without prior notification of increased prices and a frustrating pickup experience, expressing disappointment with the customer service provided.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.