Mansour Jewelers, located at 140 E State St in Ithaca, NY, is a cherished family-run business that has been crafting beautiful custom jewelry since 1980. Situated in Tompkins County, this shop has gained a devoted following for its exceptional engagement ring creation services, as well as a variety of jewelry repairs.
The owner, Michael Abdulky, alongside his excellent team, is noted for their dedication to providing a personalized experience. Many customers highlight the outstanding support they receive when designing their dream engagement rings, with staff taking the time to listen to each person's vision and guiding them through the selection process. Inside the vibrant Ithaca Commons, discerning clients can find a welcoming atmosphere enriched by local charm.
While the team excels in assisting customers with custom designs and offers in-house repairs—from ring sizings to refurbishing heirloom pieces—feedback indicates some isolated experiences where customers felt that their expectations were not fully met.
Customer Sentiment: Around 80% of patrons express high satisfaction with their experiences, while 10% feel neutral, and another 10% have reported challenges.
Opening Hours:
- Monday: Closed
- Tuesday: 10:00 AM – 5:30 PM
- Wednesday: 10:00 AM – 5:30 PM
- Thursday: 10:00 AM – 5:30 PM
- Friday: 10:00 AM – 5:30 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed
Best Review: Sandy noted the top-notch service and friendly atmosphere, stating that the staff promptly fixed her broken necklace at no charge, making her feel valued and appreciated.
Worst Review: Erica expressed disappointment over the resizing of her vintage ring, feeling that her concerns were dismissed and that the final outcome was not up to par with her expectations.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 129
Store Phone Number: 6072721810