Kay Jewelers, located at 40 Catherwood Rd., Unit C03, Ithaca, NY 14850, is situated in the Shops at Ithaca Mall. This jewelry store operates in Tompkins County and is well-regarded for its exquisite engagement ring creation services. The store boasts a team of knowledgeable staff who are committed to providing an exceptional shopping experience, enhancing their expert advice in selecting the perfect piece. Customers particularly appreciate the attentive service and personalized assistance offered when choosing engagement rings and other jewelry items.

With a total of 56 reviews, the sentiment surrounding Kay Jewelers is predominantly positive.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Positive reviews highlight the outstanding customer service and the impressive expertise of the staff. Customers express satisfaction especially with individual staff members, praising their patience and knowledge during the engagement ring selection process. However, a few reviews indicate areas for improvement, particularly in order fulfillment and timely updates regarding purchases.

Opening Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Best Review:
Ronald noted a great experience with excellent service while getting a watch band fixed, highlighting the positive atmosphere of the store and the helpful nature of the staff.

Worst Review:
Sandy expressed disappointment over the delayed fulfillment of a husband's ring order, indicating a lack of communication after the sale had been completed.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.