The Jewelbox, located at 301 Taughannock Blvd, Ithaca, NY 14850, is renowned for its exceptional engagement ring creation and personalized service. Owned by Micky Roof, a skilled designer and goldsmith, this jewelry gallery combines cutting-edge techniques with time-honored craftsmanship. Customers appreciate the attentive and knowledgeable staff who are dedicated to creating unique, custom pieces to bring your vision to life. The shop offers a wide range of services, including repair, redesign, reconstruction, and certified appraisals, focusing on custom jewelry and restoring heirloom items.

With a total of 94 reviews analyzed, the online sentiments reflect a mixed but predominantly positive atmosphere.

Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 18%
- Negative: 14%

Numerous customers laud the friendly and professional service, emphasizing the quality of craftsmanship and the personal attention given to each engagement ring design. However, some negative feedback highlights instances of poor customer service and dissatisfaction with specific interactions, leading to a less favorable experience.

Best Review:
Susan highlighted the elegant and uniquely designed jewelry at The Jewelbox. She appreciated how Micky repurposed diamonds from her great grandmother's collection into beautiful rings for her daughter.

Worst Review:
Psilence expressed significant dissatisfaction with the owner’s behavior, claiming to have faced rudeness and accusations regarding her jewelry repair experience, culminating in distress over the handling of family heirlooms.

Opening Hours:
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10:00 AM - 5:00 PM|
| Wednesday | 10:00 AM - 5:00 PM|
| Thursday | 10:00 AM - 5:00 PM|
| Friday | 10:00 AM - 5:00 PM|
| Saturday | 10:00 AM - 3:00 PM|
| Sunday | Closed |
| Monday | Closed |

Staff Members:
- Micky Roof (Owner/Designer)
- Stephanie Winston Vann

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.