Adair Jewelers, located at 3465 American Way, Missoula, MT 59808, is known for its extensive services in engagement ring creation and other jewelry-related needs. The store has garnered a mixed reputation, reflected in its 13 online reviews, which offer insights into customer experiences ranging from exceptional service to frustrating issues.

The positive reviews highlight the knowledgeable staff and owner Jim Adair's commitment to accommodating customers throughout the engagement ring selection and customization process. Many customers appreciated the quality of the jewelry created, noting their satisfaction with personalized engagement rings, including customizations and friendly assistance. The team reportedly goes above and beyond to ensure a positive experience, making it a welcoming environment for those in search of unique pieces.

Conversely, some negative reviews indicate significant dissatisfaction with customer service, particularly in communication and follow-up. Customers expressed frustration around delayed timelines, lost paperwork, and what they perceived as rude interactions with the owner. A few noted that while the quality of the rings was commendable, the service surrounding their purchase was disappointing.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 15%
- Negative: 35%

Best Review:
Marcie praised Adair Jewelers for their helpfulness and commitment to ensuring customer satisfaction in creating her engagement ring. She appreciated the personalized attention and the quality of the piece, recommending the business for its attentive service.

Worst Review:
Taylor reported a nightmarish experience with Adair Jewelers, detailing extreme frustrations with customer service, particularly with poor communication about the progress of her engagement ring modification. She expressed disappointment with the handling of her concerns and vowed to avoid the store in the future.

Operating Hours:
- Monday: 9:30 AM - 5:00 PM
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 9:30 AM - 4:00 PM
- Sunday: Closed

Staff Mentioned: Jim Adair

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.