Kay Jewelers, located at 2901 Brooks St, Space B14, Missoula, MT 59801, offers a range of jewelry services with a strong focus on engagement ring creation. Known for its extensive collection of engagement rings and fine jewelry, this store also provides custom design services and repairs. Customers can reach the store at (406) 721-4300. This jewelry store operates within Missoula County and is situated in Southgate Mall.

Overall, reviews indicate a mixed experience with the service and quality of products. Positive feedback highlights the helpfulness and knowledge of some staff members in guiding customers through engagement ring selections. However, there are significant complaints regarding poor customer service, including unprofessional interactions and delays in order fulfillment. The store has received a total of 61 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

Best Review:
A Dub expressed satisfaction with the courteous service provided by a staff member, noting the helpful and accommodating nature of the personnel.

Worst Review:
Kari C. reported a very negative experience, detailing unprofessional behavior from staff who were dismissive and unhelpful while she sought assistance with a ring repair.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Monday to Friday: 11 AM - 7 PM |
| Saturday: 10 AM - 8 PM |
| Sunday: 12 PM - 6 PM |

Staff members mentioned include Erin and Tiffany, recognized for their customer service skills.