Alex & Company Jewelers is a highly regarded jewelry store located at 100 Needham St, Newton, MA, specializing in custom engagement rings, wedding bands, and various repair services. Their focus on personalization is evident in the detailed craftsmanship and attentive service provided by Alex and his knowledgeable staff. Customers appreciate the store's warm atmosphere, where they can engage in a collaborative experience to design their unique pieces. The staff is praised for their patience, expertise, and dedication to ensuring clients are satisfied with their selections.

In analyzing the customer feedback accumulated from 144 reviews, there is a blend of sentiments highlighting both the strengths and weaknesses of Alex & Company.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Positive reviews frequently emphasize the store's exceptional customer service, the quality of craftsmanship, and the beautiful, unique designs available. Customers report enjoying the engagement ring creation process, feeling supported as their ideas are transformed into stunning pieces.

On the other hand, negative feedback has surfaced regarding customer service experiences, particularly involving issues with resizing and miscommunication. A few customers noted dissatisfaction with how their situations were handled by certain staff members, suggesting that staff should maintain a more understanding and accommodating demeanor.

Best Review:
Kelly expressed high satisfaction with her experience at Alex & Company, highlighting the quick turnaround time for resizing her platinum rings and the quality craftsmanship. She also appreciated the professionalism of every staff member she interacted with.

Worst Review:
Patrick described a frustrating experience related to a refund process, emphasizing the rude treatment he received from a staff member. He felt the interaction was disrespectful and believed it detracted significantly from an otherwise positive reputation of the store.

Store Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Details:
Alex Zamsky, owner

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.