Aries Jewelers & Pawnbrokers, located at 572 Main Ave, Passaic, NJ 07055, is a well-established jeweler with a focus on engagement ring creation and a variety of jewelry services. The store is recognized for its commitment to providing fair prices and a supportive atmosphere, particularly when crafting meaningful pieces like engagement rings.

The staff, including owners Rus and Mike, are often praised for their professionalism and customer service skills, creating a welcoming environment for patrons looking to find the perfect jewelry. The shop has garnered a mixed bag of reviews from online platforms, with a total of 223 reviews analyzed. Many customers appreciate the fair treatment and the ability to receive competitive offers for their items, indicating a strong sense of community engagement.

However, there are negative sentiments surrounding customer service experiences. Some reviews highlighted instances of rude interaction and perceived bias, detracting from their trust and comfort in conducting business at the store.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Operating Hours:**
- Monday: 11 AM – 6 PM
- Tuesday: 11 AM – 6 PM
- Wednesday: 11 AM – 6 PM
- Thursday: 11 AM – 6 PM
- Friday: 11 AM – 6 PM
- Saturday: 11 AM – 6 PM
- Sunday: Closed

**Staff Members:**
- Rus
- Mike

Best Review:
A customer commended the supportive service at Aries, highlighting how the staff always treats them like family and delivers high cash offers for jewelry.

Worst Review:
One reviewer expressed disappointment with the service, citing a rude interaction when inquiring about a laptop pawn, feeling that they were treated poorly based on their background.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.