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Benchmark Jewelry is a well-established jewelry store located in San Rafael, California, known for its engagement ring creation and comprehensive jewelry services. Situated at 718 B Street in Marin County, this jeweler specializes in custom designs, appraisals, estate liquidations, and all facets of jewelry repair, including watches. The shop is known for its friendly and reliable staff, including the owner Neal, who is praised for his craftsmanship and honesty. Customers appreciate the welcoming atmosphere and the ability to create unique jewelry pieces to fit individual styles and preferences.
With a total of 43 reviews, the overall sentiment from online customer reviews is as follows:
- Positive: 68%
- Neutral: 18%
- Negative: 14%
Positive feedback highlights the expertise and friendliness of the staff, particularly with regard to custom engagement ring creation and thoughtful jewelry repairs. Customers often mention the shop's ability to produce high-quality work and the care taken in addressing their needs. However, some negative reviews point to concerns regarding customer service, specifically issues with communication and timelines for repairs.
**Opening Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 12:00 PM - 5:00 PM |
| Wednesday | 12:00 PM - 5:00 PM |
| Thursday | 12:00 PM - 5:00 PM |
| Friday | 12:00 PM - 5:00 PM |
| Saturday | 12:00 PM - 4:00 PM |
| Sunday | Closed |
**Staff Members:**
- Neal (Owner)
Best Review:
A customer named Suzanne commended the honesty and integrity of Neal, highlighting his ability to handle repairs and appraisals effectively. She expressed gratitude for his reasonable pricing and the trustworthiness he demonstrated in valuing jewelry.
Worst Review:
A reviewer named Marie reported a negative experience, stating that she found the store disorganized and faced delays on multiple occasions without clear communication. She expressed frustration with the overall service received, contrasting sharply with many positive experiences reported by others.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77%
Total Customer Feedback Reviewed: 43
Store Phone Number: 4154590333
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