Bob's Jewelers, located at 110 Kamehameha Ave, Hilo, Hawaii, is a local favorite for those seeking a custom engagement ring. This well-regarded jewelry store prides itself on offering a broad selection of fine jewelry and exceptional service, particularly in the area of engagement ring creation. Patrons appreciate the knowledgeable and friendly staff, who are dedicated to helping clients find the perfect piece. With over 28 reviews, the shop maintains an overall sentiment score of approximately 87% positive, reflecting a favorable reputation within the community.

Customer feedback highlights the staff's ability to provide excellent service, with many praising their friendly demeanor and helpful nature. Notably, the quick turnaround for services like watch battery replacements enhances their standing with clientele. However, some reviews indicate issues with service delays, particularly regarding the time it takes to complete certain tasks.

The store operates in Hawaii County and offers various services, including watch repairs and battery replacements, alongside its fine jewelry sales.

Operating Hours:
- Wednesday: 9 AM – 4:30 PM
- Thursday: 9 AM – 4:30 PM
- Friday: 9 AM – 5 PM
- Saturday: 9 AM – 3:30 PM
- Sunday: Closed
- Monday: 9 AM – 4:30 PM
- Tuesday: 9 AM – 4:30 PM

Staff members are noted for their helpfulness, and while specific names were not mentioned, the presence of courteous personnel is frequently acknowledged in reviews.

Overall Sentiment from Online Customer Reviews:
- Positive: 87%
- Neutral: 10%
- Negative: 3%

Best Review:
Ryan expressed satisfaction with the beautiful jade bracelet his daughter selected, commending the helpful staff and their willingness to let her try on multiple options.

Worst Review:
Paul reported a frustrating experience while trying to change a watch battery, finding the requirement to leave it for an extended period unreasonable given the simplicity of the task.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.